Choose a topic from the menu:

General Questions
Submitting a dress
Shipping advice
Payment advice

GENERAL QUESTIONS

Will I be charged for this service?

No, it is completely free!

Does Antonio Pacelli offer any guarantees to the buyer or seller?

The publication of a dress on the site does not constitute a recommendation of any kind. Each party enters the transaction at their own risk and Antonio Pacelli does not accept responsibility for any losses incurred as a result of the transaction.

What is the best way of submitting a dress?

Please visit the ‘Submitting a Dress’ help section for full details.

Can I enter the dress into more than one age category?

No, dresses can only be entered into one age group

I have seen a dress I like, what should I do?

Contact the seller via their email address listed in the dress description.

What size should the pictures be?

Each image should be no more than 300 pixels in width.

What format should the picture be in?

The image must be a jpeg or gif. Please do not upload as part of a Word document.

What file size should the pictures be?

The file size of each image should not be more than 40kb. Larger files can take a long time to load and buyers may just move on to another dress.

Do I need to enter all the measurements listed?

No, you do not have to enter every measurement but the more information available to the seller the better your chances of a happy sale.

How long will my dress stay on the site?

Your dress will stay on the site for a month (30 days). After three weeks, you will be contacted via email to ask if you would like the dress to stay on for another 30 days. If we do not hear from you, we will assume that you have managed to sell the dress and no longer require the dress displayed on the site. Once removed, you will have to resubmit the dress to the site.

The dress I want is overseas. Can I still purchase it?

Yes of course! The only additional complication may be differing currencies between the buyer and seller. You can either send a banker’s cheque in your own currency or in the seller’s currency. Remember you will incur additional bank charges if you need your bank to raise a foreign check. Carriage costs will also be higher so it is worth checking what this would be before agreeing to a purchase. Please see the Payment Advice help-section for more information.

My buyer is overseas. Should I still sell?

Yes of course! The only additional complication may be differing currencies between the buyer and seller. You can request payment in your own currency or accept a banker’s cheque in the seller’s currency. Please check with your bank before accepting a foreign cheque as additional costs are usually involved and they typically take longer to clear. Fluctuations in exchange rates may also mean you do not get the amount you expected! Please see the Payment Advice help-section for more information.

What should happen if the buyer doesn’t want the dress once they have received it?

The buyer should inform the seller as quickly as possible. If the seller’s information was correct, the buyer should return the dress with a payment to cover the cost of the sellers postage. Once the seller receives the dress they should check its condition and return the buyers cheque.

What do I do if I sell a dress?

Please come back to the Dress Exchange and delete your ad. This helps us keep the site relevant and up to date for other buyers.

SUBMITTING A DRESS

Here are some useful tips on how to sell your dress quickly and fairly. Following these tips will ensure both the seller and buyer are happy with the transaction!

• Make your description as honest as possible. Mention any faults or damage to the dress, as this will inevitably be found once the dress is posted and causes unnecessary problems for all concerned. Put the design description and additional information sections to good use. Remember that some potential buyers will be searching using keywords so good descriptions in this section will raise the profile of your dress.
• Be as accurate with your measurements as possible. You do not have to complete all measurements but the more information you can provide the better.
• Take two good photographs of the dress. Maybe one with the dress laid out and one with the dress on the dancer, or a picture of the front and back. The latter is better if the back of the dress contains a lot of detailed artwork. The file size of each image should be no more than 40kb and a maximum of 300 pixels across.
• When you are stating the price of the dress make sure you specify the currency this is in.

SHIPPING ADVICE

How should I pack the dress?

There are many helpful suggestions on the internet. The best one we have seen is to ship the dress in a large flattened packing box. Wrap the dress carefully and slip into flattened box before sealing well.

Should I get the dress insured?

Yes, yes, definitely yes! Insurance may seem an unnecessary expense but it will seem cheap if the dress is lost in transit.

Should I send it recorded delivery?

Definitely

Who should pay for return shipping in the event that the dress is unwanted by the buyer once received?

Typically it should be the buyer who pays for all shipment costs. The only situation where this may not apply is where the seller has provided incorrect information on the condition of the dress. It is worth agreeing this point between both parties before sending.

PAYMENT ADVICE

Here are our suggested methods of payment

Where buyer and seller are in the same country

The buyer sends a banker’s cheque or postal order. It is possible to send a personal cheque but this is a more risky option for the seller, unless the buyer agrees for the cheque to be cashed before the dress is sent.

The seller sends on the dress once the money has been received but does not cash the funds.

Once the buyer has received the dress they contact the seller and lets them know whether they are happy to keep the dress.

If the buyer is happy to keep the dress, the seller banks the cheque.

If the buyer isn’t happy they return the dress. Once the dress is received by the seller they return the cheque to the buyer.

Where buyer and seller are in different countries

The buyer sends an international banker’s cheque (which they can get from their local bank) to the sender.

The seller sends on the dress once the money has been received but does not cash the funds.

Once the buyer has received the dress they contact the seller and lets them know whether they are happy to keep the dress.

If the buyer is happy to keep the dress, the seller banks the cheque.

If the buyer isn’t happy they return the dress. Once the dress is received by the seller they return the cheque to the buyer.

Other options for payment

If you are still uncomfortable sending goods or funds to people you don’t know, then it may be possible to use the seller’s teacher as an intermediary. This method is described on the Dance Again web-site, but basically the buyer sends the cheque to the seller’s teacher. The teacher releases the cheque to the seller on proof of shipping.