Ava Pump

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UPDATE: 15th September

We are still not  processing exchanges due to reduced staffing levels.

If you would like to exchange then please send back the unwanted item for a refund and reorder the new size online.

Please send your return directly to our warehouse address:

Antonio Pacelli
14 Hallmark Trading Estate
Fourth Way
Wembley 
HA9 0LB
United Kingdom

Do not worry if you have sent your return to our temporary address. It will still be forwarded to our warehouse for processing.

Please send on a recorded delivery service so you have a tracking number and proof of posting. We cannot accept responsibility for any items lost in transit.

Please allow 2 days for your return or exchange to be processed.

Click here for more information on our reduced service levels during this time.

The information below is still relevant so please do take the time to read before sending any items to us.
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We are happy to exchange or refund any purchase within 30 days as long as the item has not been worn or soiled (please note that this excludes show shoes and any products made to your bespoke requirements - in these instances we strongly recommend that you are confident about the sizing before ordering). We do extend our returns period over the Christmas period to cover early purchases which then need to be exchanged or refunded.

We recommend that you test the fit of any pumps or jig shoes on carpet to avoid marking the soles. Please note that we cannot refund or exchange pumps or shoes that have been worn at a dance class unless faulty.

Please note that our wigs, earrings and leotards are not returnable for hygiene reasons. Please double check the product page of the item you are returning to ensure the item is eligible for returns.

If you need to return an item please click here to print off a returns form to complete and return with the parcel

Please include a copy of the delivery note or invoice which came with the parcel and note on it what action you would like us to take.

 

If you are returning from outside the EU then please mark the box and customs slip 'Returning to Manufacturer' to avoid delays and charges in customs. We DO NOT accept deliveries from FEDEX due to the high charges involved. If you prefer to send it via FEDEX then you will be responsible for the import charges and please note that the processing of your return will take 3 - 4 weeks longer than normal as we will have to wait until FEDEX confirm the import charges first before we can process your return.

 

The customer is responsible for the cost of return unless the item was sent out incorrectly or is faulty.

When returning incorrect or faulty items please note we will only refund return postage up to the value of the original postage paid for the order. Please, therefore, do not return items using a postage service such as an express courier service which costs more than the original outbound postage from us.

We do recommend that you send any return on a recorded delivery service as we are unable to exchange or refund until it is received by our returns department.

The postage cost of sending out replacements will be charged to the card used for the original order unless you specify otherwise. However, if you originally paid via Paypal then we will be unable to re-debit your account.

If you originally paid via Paypal then we will email you a payment link once we receive the return with the amount due for you to make the required payment online. Once this has been received we will process and despatch your exchange.

If the original item was sent out incorrectly or is faulty then the replacement item will be sent out postage free and the cost of returning it to us refunded to your card.

Top Tip: If you are in a hurry for the replacement item then we recommend that you reorder the correct item(s) from our website and then send the incorrect item back for a refund!

 

Please find below the estimated delivery time for your delivery region;

Delivery Region and Country	Delivery time (in working days)
United Kingdom Delivery Region
Isle of Man	2 to 3
United Kingdom	2 to 3
Northern Ireland	2 to 3
Channel Islands Delivery Region
Guernsey	2 to 3
Jersey	2 to 3
Ireland Delivery Region
Ireland	3 to 5
Mainland Western Europe Delivery Region
Belgium	3 to 5
Denmark	3 to 5
France	3 to 5
Germany	3 to 5
Italy	3 to 5
Luxembourg	3 to 5
Monaco	3 to 5
Netherlands	3 to 5
Portugal	3 to 5
Spain	3 to 5
Rest of Europe Delivery Region
Albania	3 to 5
Austria	3 to 5
Belarus	3 to 5
Bosnia/Herzegovina	3 to 5
Bulgaria	3 to 5
Croatia	3 to 5
Cyprus	3 to 5
Czech Rep	3 to 5
Estonia	3 to 5
Finland	3 to 5
Gibraltar	3 to 5
Greece	3 to 5
Hungary	3 to 5
Latvia	3 to 5
Liechtenstein	3 to 5
Lithuania	3 to 5
Macedonia	3 to 5
Malta	3 to 5
Norway	3 to 5
Poland	3 to 5
Romania	3 to 5
Russian Federation	3 to 5
Serbia/Montenegro	3 to 5
Slovakia	3 to 5
Slovenia	3 to 5
Sweden	3 to 5
Switzerland	3 to 5
Turkey	3 to 5
Ukraine	3 to 5
USA and Canada Delivery Region
Canada	5 to 7
United States	5 to 7
Australasia and Japan Delivery Region
Australia	5 to 7
Hong Kong	5 to 7
Japan	5 to 7
New Zealand	5 to 7
Singapore	5 to 7
Taiwan	5 to 7
South Africa Delivery Region
South Africa	5 to 7
Rest of the World Delivery Region
Everywhere Else!	5 to 12

Please note if you ask us to leave your order somewhere on your property (e.g. in the porch, hide under hedge) so no signature is taken, then you will not be able to claim for a lost parcel in the event of it going missing.

We are happy to comply with your instructions but we do recommend that if you are unable to sign for the parcel that you get it delivered to a friendly neighbour.

If you are not in then a ‘called while you were out’ card will be left.

You can then arrange to get it redelivered to your address or collect from your local post office or sorting office.

Deliveries to Hotels

Hotel deliveries can be difficult due to the busy nature of their receptions desks and the number of hotel staff required to either handle or store the parcel before it arrives safely with the guest.

Due to this we advise that, wherever possible, you do not select a hotel as the delivery address for your order. If you do nominate a hotel please be aware that unfortunately we cannot accept responsibility for the parcel once the parcels tracking shows it has been successfully delivered to a hotel reception.

We also advise that you make the hotel aware in advance that you are expecting a parcel and that you liaise with them directly regarding collecting your parcel after it has arrived at their reception.

Ava Sizing Guide

Please measure the length of your foot and refer to the guidelines below for what size to order.

If you require advice on how to do an accurate measurement then please visit our Foot Measuring Page for useful tips and assistance.

This guide is designed for the intermediate dancer. You may want to go a half size larger if you are a beginner or for a smaller size if you are an open dancer.

The measurements given are for the foot length we recommend for each size and DOES NOT indicate the length of the pump as your toes should be slightly curled when first worn.

Please note that this is a guide and does not guarantee the correct fit. For more information on this guide and on fitting pumps correctly then please click here.

To use: Measure your foot and choose the closest size to that measurement. If your foot measurement is between lengths then adjust for your type of foot or preferred fit.
For example, if you have a wide foot, a high instep or are a beginner then go for the size above your foot measurement. If you have a narrow foot or like your pumps very tight to begin with, then go for the size below your measurement. You can find some examples here.

Ava Size	Foot Measurement (mm)
5	129
6	135
7	142
8	152
8.5	156
9	160
9.5	164
10	170
10.5	173
11	178
11.5	181
12	187
12.5	190
13	193
13.5	197
1	202
1.5	207
2	211
2.5	214
3	218
3.5	223
4	227
4.5	230
5	235
5.5	240
6	245
6.5	249
7	254
7.5	261
8	265

Please Note - Every dancer prefers their pumps to fit in a certain way. Some like them extra tight, others with a little room. Combine this with the fact that everyone's feet are unique in terms of width, length, arch type and height and you can see why pump fitting can be difficult. Hence we only offer this sizing chart as a guide rather than a guaranteed fit.