Ava Pump

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Please find below the estimated delivery time for your delivery region;

Please note if you ask us to leave your order somewhere on your property (e.g. in the porch, hide under hedge) so no signature is taken, then you will not be able to claim for a lost parcel in the event of it going missing.

We are happy to comply with your instructions but we do recommend that if you are unable to sign for the parcel that you get it delivered to a friendly neighbour.

If you are not in then a ‘called while you were out’ card will be left.

You can then arrange to get it redelivered to your address or collect from your local post office or sorting office.

We are happy to exchange or refund any purchase within 30 days as long as the item has not been worn or soiled (please note that this excludes show shoes and any products made to your bespoke requirements - in these instances we strongly recommend that you are confident about the sizing before ordering). We do extend our return period over the Christmas period to cover early purchases which then need to be exchanged or returned.

We recommend that you test the fit of any pumps or jig shoes on carpet to avoid marking the soles. Please note that we cannot refund or exchange pumps or shoes that have been worn at a dance class unless faulty.

If you need to return an item please click here to print off a returns form to complete and return with the parcel

Returns address:

Antonio Pacelli Returns Department
14 Hallmark Trading Estate
Fourth Way
Wembley HA9 0LB
England

Please include a copy of the delivery note or invoice which came with the parcel and note on it what action you would like us to take.

If you are returning from outside the EU then please mark the box and customs slip 'Returning to Manufacturer' to avoid delays and charges in customs. We DO NOT except deliveries from FEDEX due to the high charges involved. If you prefer to send it via FEDEX then you will be responsible for the import charges.

The customer is responsible for the cost of return unless the item was sent out incorrectly or is faulty.

When returning incorrect or faulty items please note we will only refund return postage up to the value of the original postage paid for the order. Please therefore do not return items using a postage service such as an express courier service which costs more than the original outbound postage from us.

We do recommend that you send any return on a recorded delivery service as we are unable to exchange or refund until it is received by our returns department.

The postage cost of sending out replacements will be charged to the card used for the original order unless you specify otherwise.If the original item was sent out incorrectly or is faulty then the replacement item will be sent out postage free and the cost of returning it to us refunded to your card.

Top Tip: If you are in a hurry for the replacement item then we recommend that you reorder the correct item(s) from our website and then send the incorrect item back for a refund!

Ava Sizing Guide

Please measure the length of your foot and refer to the guidelines below for what size to order.

If you require advice on how to do an accurate measurement then please visit our Foot Measuring Page for useful tips and assistance.

This guide is designed for the intermediate dancer. You may want to go a half size larger if you are a beginner or a smaller size if you are an open dancer.

The measurements given are for the foot length we recommend for each size and DOES NOT indicate the length of the pump as your toes should be slightly curled when first worn.

Please note that this is a guide and does not guarantee the correct fit. For more information on this guide and on fitting pumps correctly then please click here.

To use: Measure your foot and choose the closest size to that measurement. If your foot measurement is between lengths then adjust for your type of foot or preferred fit.
For example, if you have a wide foot, a high instep or are a beginner then go for the size above your foot measurement. If you have a narrow foot or like your pumps very tight to begin with, then go for the size below your measurement. You can find some examples here.

Please Note - Every dancer prefers their pumps to fit in a certain way. Some like them extra tight, others with a little room. Combine this with the fact that everyone's feet are unique in terms of width, length, arch type and height and you can see why pump fitting can be difficult. Hence we only offer this sizing chart as a guide rather than a guaranteed fit.