Our website is open and we are now despatching worldwide 4 days a week, Monday — Thursday.
The Fays Ultra Light jig shoe is the latest shoe from Fays. It is their lightest jig shoe and is made from soft, supple calf leathers.
Perfect for dancers looking to go straight on their toes and who do not want to break in new shoes.
The heel stiffeners have been reduced to avoid heel blisters when new.
Fays Ultra Lights come with Hi-Tech Heels, their premium heel for a sharp, loud sound.
Click here for Fays Sizing Guide
If you would like to exchange then please send back the unwanted item for a refund and reorder the new size online.
Please send your return directly to our warehouse address:
14 Hallmark Trading Estate
Do not worry if you have sent your return to our temporary address. It will still be forwarded to our warehouse for processing.
Please send on a recorded delivery service so you have a tracking number and proof of posting. We cannot accept responsibility for any items lost in transit.
Please allow 2 days for your return or exchange to be processed.
Click here for more information on our reduced service levels during this time.
The information below is still relevant so please do take the time to read before sending any items to us.
We are happy to exchange or refund any purchase within 30 days as long as the item has not been worn or soiled (please note that this excludes show shoes and any products made to your bespoke requirements - in these instances we strongly recommend that you are confident about the sizing before ordering). We do extend our returns period over the Christmas period to cover early purchases which then need to be exchanged or refunded.
We recommend that you test the fit of any pumps or jig shoes on carpet to avoid marking the soles. Please note that we cannot refund or exchange pumps or shoes that have been worn at a dance class unless faulty.
If you need to return an item please click here to print off a returns form to complete and return with the parcel
Please include a copy of the delivery note or invoice which came with the parcel and note on it what action you would like us to take.
The customer is responsible for the cost of return unless the item was sent out incorrectly or is faulty.
When returning incorrect or faulty items please note we will only refund return postage up to the value of the original postage paid for the order. Please, therefore, do not return items using a postage service such as an express courier service which costs more than the original outbound postage from us.
We do recommend that you send any return on a recorded delivery service as we are unable to exchange or refund until it is received by our returns department.
If you originally paid via Paypal then we will email you a payment link once we receive the return with the amount due for you to make the required payment online. Once this has been received we will process and despatch your exchange.
If the original item was sent out incorrectly or is faulty then the replacement item will be sent out postage free and the cost of returning it to us refunded to your card.
Top Tip: If you are in a hurry for the replacement item then we recommend that you reorder the correct item(s) from our website and then send the incorrect item back for a refund!
Delivery Region and Country
Delivery time (in working days)
United Kingdom Delivery Region
|Isle of Man||2 to 3|
|United Kingdom||2 to 3|
|Northern Ireland||2 to 3|
Channel Islands Delivery Region
|Guernsey||2 to 3|
|Jersey||2 to 3|
Ireland Delivery Region
|Ireland||3 to 5|
Mainland Western Europe Delivery Region
|Belgium||3 to 5|
|Denmark||3 to 5|
|France||3 to 5|
|Germany||3 to 5|
|Italy||3 to 5|
|Luxembourg||3 to 5|
|Monaco||3 to 5|
|Netherlands||3 to 5|
|Portugal||3 to 5|
|Spain||3 to 5|
Rest of Europe Delivery Region
|Albania||3 to 5|
|Austria||3 to 5|
|Belarus||3 to 5|
|Bosnia/Herzegovina||3 to 5|
|Bulgaria||3 to 5|
|Croatia||3 to 5|
|Cyprus||3 to 5|
|Czech Rep||3 to 5|
|Estonia||3 to 5|
|Finland||3 to 5|
|Gibraltar||3 to 5|
|Greece||3 to 5|
|Hungary||3 to 5|
|Latvia||3 to 5|
|Liechtenstein||3 to 5|
|Lithuania||3 to 5|
|Macedonia||3 to 5|
|Malta||3 to 5|
|Norway||3 to 5|
|Poland||3 to 5|
|Romania||3 to 5|
|Russian Federation||3 to 5|
|Serbia/Montenegro||3 to 5|
|Slovakia||3 to 5|
|Slovenia||3 to 5|
|Sweden||3 to 5|
|Switzerland||3 to 5|
|Turkey||3 to 5|
|Ukraine||3 to 5|
USA and Canada Delivery Region
|Canada||5 to 7|
|United States||5 to 7|
Australasia and Japan Delivery Region
|Australia||5 to 7|
|Hong Kong||5 to 7|
|Japan||5 to 7|
|New Zealand||5 to 7|
|Singapore||5 to 7|
|Taiwan||5 to 7|
South Africa Delivery Region
|South Africa||5 to 7|
Rest of the World Delivery Region
|Everywhere Else!||5 to 12|
Please note if you ask us to leave your order somewhere on your property (e.g. in the porch, hide under hedge) so no signature is taken, then you will not be able to claim for a lost parcel in the event of it going missing.
We are happy to comply with your instructions but we do recommend that if you are unable to sign for the parcel that you get it delivered to a friendly neighbour.
If you are not in then a ‘called while you were out’ card will be left.
You can then arrange to get it redelivered to your address or collect from your local post office or sorting office.
Hotel deliveries can be difficult due to the busy nature of their receptions desks and the number of hotel staff required to either handle or store the parcel before it arrives safely with the guest.
Due to this we advise that, wherever possible, you do not select a hotel as the delivery address for your order. If you do nominate a hotel please be aware that unfortunately we cannot accept responsibility for the parcel once the parcels tracking shows it has been successfully delivered to a hotel reception.
We also advise that you make the hotel aware in advance that you are expecting a parcel and that you liaise with them directly regarding collecting your parcel after it has arrived at their reception.
Please measure the length of your foot and refer to the guidelines below for what size to order.
If you require advice on how to do an accurate measurement then please visit our Foot Measuring Page for useful tips and assistance.
This guide is designed for the intermediate dancer. You may want to go a half size larger if you are a beginner.
The measurements given are for the foot length we recommend for each size and DOES NOT indicate the length of the jig shoe.
Please note that this is a guide and does not guarantee the correct fit.
To use: Measure your foot and choose the closest size to that measurement. If your foot measurement is between lengths then adjust for your type of foot or preferred fit.
If you have a wide foot then go up half a size. You can find some examples here.
Fays Jig Shoe