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Returns & Exchanges

We are happy to exchange or refund any purchase within 30 days as long as the item has not been worn or soiled (please note that this excludes show shoes and any products made to your bespoke requirements - in these instances we strongly recommend that you are confident about the sizing before ordering). We do extend our returns period over the Christmas period to cover early purchases which then need to be exchanged or refunded.

We recommend that you test the fit of any pumps or jig shoes on carpet to avoid marking the soles. Please note that we cannot refund or exchange pumps or shoes that have been worn at a dance class unless faulty.

If you need to return an item please click here to print off a returns form to complete and return with the parcel

Returns address:

Antonio Pacelli Returns Department
14 Hallmark Trading Estate
Fourth Way
Wembley HA9 0LB
England

Please include a copy of the delivery note or invoice which came with the parcel and note on it what action you would like us to take.

 

If you are returning from outside the EU then please mark the box and customs slip 'Returning to Manufacturer' to avoid delays and charges in customs. We DO NOT accept deliveries from FEDEX due to the high charges involved. If you prefer to send it via FEDEX then you will be responsible for the import charges and please note that the processing of your return will take 3 - 4 weeks longer than normal as we will have to wait until FEDEX confirm the import charges first before we can process your return.

 

The customer is responsible for the cost of return unless the item was sent out incorrectly or is faulty.

When returning incorrect or faulty items please note we will only refund return postage up to the value of the original postage paid for the order. Please, therefore, do not return items using a postage service such as an express courier service which costs more than the original outbound postage from us.

We do recommend that you send any return on a recorded delivery service as we are unable to exchange or refund until it is received by our returns department.

The postage cost of sending out replacements will be charged to the card used for the original order unless you specify otherwise. However, if you originally paid via Paypal then we will be unable to re-debit your account.

If you originally paid via Paypal then we will email you a payment link once we receive the return with the amount due for you to make the required payment online. Once this has been received we will process and despatch your exchange.

If the original item was sent out incorrectly or is faulty then the replacement item will be sent out postage free and the cost of returning it to us refunded to your card.

Top Tip: If you are in a hurry for the replacement item then we recommend that you reorder the correct item(s) from our website and then send the incorrect item back for a refund!


 

Delivery Times

Please find below the estimated delivery time for your delivery region;

Delivery Region and Country
Delivery time (in working days)
United Kingdom Delivery Region
 
Isle of Man  2 to 3
United Kingdom 2 to 3
Northern Ireland 2 to 3
Channel Islands Delivery Region
 
Guernsey 2 to 3
Jersey 2 to 3
Ireland Delivery Region
 
Ireland 3 to 5
Mainland Western Europe Delivery Region
 
Belgium 3 to 5
Denmark 3 to 5
France 3 to 5
Germany 3 to 5
Italy 3 to 5
Luxembourg 3 to 5
Monaco 3 to 5
Netherlands 3 to 5
Portugal 3 to 5
Spain 3 to 5
Rest of Europe Delivery Region
 
Albania 3 to 5
Austria 3 to 5
Belarus 3 to 5
Bosnia/Herzegovina 3 to 5
Bulgaria  3 to 5
Croatia 3 to 5
Cyprus 3 to 5
Czech Rep 3 to 5
Estonia 3 to 5
Finland 3 to 5
Gibraltar 3 to 5
Greece 3 to 5
Hungary 3 to 5
Latvia 3 to 5
Liechtenstein  3 to 5
Lithuania 3 to 5
Macedonia 3 to 5
Malta 3 to 5
Norway 3 to 5
Poland 3 to 5
Romania  3 to 5
Russian Federation 3 to 5
Serbia/Montenegro 3 to 5
Slovakia 3 to 5
Slovenia 3 to 5
Sweden 3 to 5
Switzerland 3 to 5
Turkey 3 to 5
Ukraine 3 to 5
USA and Canada Delivery Region
 
Canada 5 to 7
United States 5 to 7
Australasia and Japan Delivery Region
 
Australia 5 to 7
Hong Kong 5 to 7
Japan 5 to 7
New Zealand 5 to 7
Singapore 5 to 7
Taiwan 5 to 7
South Africa Delivery Region
 
South Africa 5 to 7
Rest of the World Delivery Region
 
Everywhere Else! 5 to 12

Please note if you ask us to leave your order somewhere on your property (e.g. in the porch, hide under hedge) so no signature is taken, then you will not be able to claim for a lost parcel in the event of it going missing.

We are happy to comply with your instructions but we do recommend that if you are unable to sign for the parcel that you get it delivered to a friendly neighbour.

If you are not in then a ‘called while you were out’ card will be left.

You can then arrange to get it redelivered to your address or collect from your local post office or sorting office.

Deliveries to Hotels

Hotel deliveries can be difficult due to the busy nature of their receptions desks and the number of hotel staff required to either handle or store the parcel before it arrives safely with the guest.

Due to this we advise that, wherever possible, you do not select a hotel as the delivery address for your order. If you do nominate a hotel please be aware that unfortunately we cannot accept responsibility for the parcel once the parcels tracking shows it has been successfully delivered to a hotel reception.

We also advise that you make the hotel aware in advance that you are expecting a parcel and that you liaise with them directly regarding collecting your parcel after it has arrived at their reception.

Our shop in North London is now open to Irish dancers!

We would love you to come and visit our NEW boutique shop in Wembley Park

We have a huge range of jig shoes, pumps and dance accessories for you to choose from. Our friendly fitters have over 40 years experience so you are in good hands.

Free parking right outside!

Antonio Pacelli
14 Hallmark Trading Estate
Fourth Way
Wembley
HA9 0LB
England
Tel: 0044 (0)20 8902 0150

SUMMER 2019 SHOP OPENING HOURS

Please note our shop will be closed on Saturdays during the 2019 Summer Period.

The last Saturday we will be open is Saturday 20th July and then we will close on Saturdays and re-open on Saturday 31st August. We will still be open Monday to Friday as usual! 

 
OPENING HOURS
MON - FRI: 9am to 5pm
SAT: 10am to 3pm
SUN: CLOSED
Please note that we are closed on Bank Holidays and over the Easter weekend.
 
PLEASE RING THE BELL ON ARRIVAL. 
Please allow 30 minutes for your visit if you require fitting.

 

Travel

By Car: A406 from the east B4557 Great Central Way (Ikea turn off). A406 from the west B4557 Drury Way (Ikea turn off)
Click on map

By Bus: The 92 bus which goes from IKEA to Ealing Hospital stops at Atlas Road, which is a 2 minute walk to our warehouse. The 206 bus, which goes from Kilburn Park to Wembley Park station also stops at Atlas Road.
Click on map

By Underground: The nearest Underground station is Wembley Park on the Metropolitan line. We are about a 15 minute walk from there. There is a taxi rank outside the station if you don't fancy the walk. You can also take the 206 bus from outside the station (about 15 minutes) and get off at Atlas Road or Carey Way. We are a 2 minute walk from either bus stop.
Click on map

By Rail: The nearest British Rail line is Wembley Stadium or Wembley Central. You can take the 92 bus from outside either station (about 20 minutes) which will take you to Atlas Road. We are a 2 minute walk from the Atlas Road bus stop.

If we don't have the item you want in stock , then we will send it to you FREE of charge. This applies to UK customers only.

£0.01

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'Attentive managers, respond promptly to all questions, they don't confuse the items in the order'

Anna - Russia
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