Here is a guide to our delivery charges.
You can use the weight bands below to calculate the cost of postage. A pair of jig shoes is about 0.7kg, a pair of pumps is around 0.15kg and a pair of socks is 0.05kg. However, an easier way to calculate the postage is to add the items needed to your basket and click checkout. You will be given the delivery charge before confirming your order or making the payment.
If you are outside the UK then you will be liable for customs charges on your order. Once the parcel has reached your country you will be contacted by the customs office in your country with a request for payment for for any customs fees. Your parcel will not be delivered until this payment has been made.
Unfortunately we are unable to tell you what amount this would be as each country has different charges.
Fees usually are made up of a customs clearance fee, VAT and duty if applicable. Once the fee has been paid to your customs office the parcel will be delivered to you.
If you refuse to pay the fees then the parcel will be returned to us in 14-21 days. Once received your order will be refunded, less the postage charge and a £10 customs clearance admin fee, which is charged to us for the courier company organising the return back to us.
We want to make your delivery as smooth as possible so we send all parcels out on a tracked service. You will be emailed your tracking number which you can use to locate your parcel. The tracking number can also be found in the order section of your online account. Simple!
If you have any questions about delivery charges then please feel free to email us on firstname.lastname@example.org. We are more than happy to advise you.