International Delivery Information

Delivery at a Glance

🌍 Tracked international delivery from £10.00

📦 Typical delivery in 3–12 working days, depending on the destination

⭐ Duties and taxes paid at checkout for 15 selected destinations

⚡ Faster customs clearance with no separate duties payment for DDP orders

🔎 Tracking details emailed as soon as your order is dispatched

⚖️ Delivery charges calculated according to destination and packed order weight

Duties-Paid Delivery

We offer Delivery Duty Paid (DDP) to 15 destinations. Import VAT and applicable customs duties are included in the amount paid at checkout, giving you a faster and more predictable delivery experience.

DDP is available for retail orders sent to:

Austria	Denmark
Finland	France
Germany	Greece
Hungary	Ireland
Italy	Netherlands
Portugal	Slovakia
Slovenia	Sweden
USA

With DDP:

• There are no additional customs duties or import taxes to pay before your parcel arrives

• You will not need to arrange a separate customs payment with the courier

• Your parcel should clear customs more quickly because the relevant charges have already been paid

• You can see the full cost of your order before completing your purchase

Your parcel must still pass through customs. Local checks, busy periods and other circumstances outside our control can occasionally cause delays.

Delivery to Other Destinations

Orders sent to countries not listed above are delivered on a Delivery Duty Unpaid basis.

The recipient is responsible for any import VAT, customs duty or courier clearance fees charged by the destination country. These charges are not included in our product or delivery prices.

Customs charges vary by country, so we cannot confirm the exact amount in advance. Please see our Customs and Duties page for further information before ordering.

We hope to expand DDP services to more countries over the coming months so you have a smoother and faster delivery of your order.

Tracking Your Parcel

All international orders are sent using a tracked service.

Your tracking details will be emailed when your order is dispatched and will also be available in the Orders section of your online account.

Please check the tracking regularly. For Delivery Duty Unpaid orders, tracking will normally show if customs or the courier is waiting for payment or further information.

Estimated Delivery Times

Delivery times are estimates and begin when your order is dispatched.

Customs clearance, local holidays, severe weather, strikes and courier backlogs may extend the delivery time. Delivery Duty Paid normally helps reduce avoidable customs delays, but it cannot guarantee a particular clearance date.

Ireland

Estimated delivery: 3–5 working days

All applicable duties and taxes are paid at checkout. Your parcel should arrive without additional customs charges.

• 0–0.5kg: £10.00

• 0.5–5kg: £12.00

• 5–30kg: £14.50

Europe Zone 1

Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, the Netherlands, Spain and Poland.

For Austria, Denmark, France, Germany, Italy and the Netherlands, all applicable duties and taxes are paid at checkout. Your parcel should arrive without additional customs charges.

For Belgium, Czech Republic, Spain  and Poland, import VAT, customs duty and any clearance fees will be payable before delivery.

Estimated delivery: 3–5 working days

• 0–0.1kg: £10.00

• 0.1–2kg: £12.00

• 2–3kg: £14.00

• 3–4kg: £16.00

• 4–30kg: £18.00

Europe Zone 2

Croatia, Estonia, Finland, Latvia and Luxembourg

For Finland, all applicable duties and taxes are paid at checkout. Your parcel should arrive without additional customs charges.

For Croatia, Estonia, Latvia and Luxembourg, duties and customs duties will be due prior to delivery.

Estimated delivery: 3–5 working days

• 0–1kg: £10.00

• 1–2kg: £12.00

• 2–3kg: £22.00

• 3–4kg: £24.00

• 4–30kg: £26.00

Europe Zone 3

Bulgaria, Greece, Hungary, Lithuania, Portugal, Romania, Norway, Slovakia, Slovenia, Sweden, Switzerland and Turkey

For Greece, Hungary, Portugal, Slovakia, Slovenia and Sweden, all applicable duties and taxes are paid at checkout. Your parcel should arrive without additional customs charges. 

Other countries in this zone will require payment of customs fees prior to delivery.

Estimated delivery: 3–5 working days

• 0–0.5kg: £10.00

• 0.5–1kg: £12.60

• 1–2kg: £12.00

• 2–3kg: £16.80

• 3–4kg: £30.00

• 4–5kg: £32.00

• 5–30kg: £34.00

Europe Zone 4

Belarus, Bosnia, Cyprus, Serbia, Iceland, Liechtenstein and Monaco

Estimated delivery: 3–5 working days

• 0–0.5kg: £12.50

• 0.5–1kg: £16.00

• 1–1.5kg: £21.00

• 1.5–2kg: £25.00

• 2–3kg: £45.00

• 3–4kg: £50.00

• 4–5kg: £55.00

• 5–10kg: £65.00

• 10–30kg: £95.00

Russia and Albania

Estimated delivery: 5–7 working days, excluding customs delays

For heavier orders, splitting the order into parcels under 2kg may reduce delivery and customs costs.

• 0–1kg: £10.00

• 1–2kg: £12.00

• 2–3kg: £45.00

• 3–4kg: £50.00

• 4–5kg: £55.00

• 5–6kg: £59.00

• 6–7kg: £62.00

• 7–8kg: £64.00

• 8–9kg: £67.00

• 9–10kg: £69.00

• 10–30kg: Calculated by weight

Ukraine

Estimated delivery: 5–7 working days, excluding customs delays

For heavier orders, splitting the order into parcels under 2kg may reduce delivery and customs costs.

• 0–0.5kg: £12.50

• 0.5–1kg: £16.00

• 1–1.5kg: £21.00

• 1.5–2kg: £25.00

• 2–4kg: £54.00

• 4–6kg: £61.00

• 6–30kg: Calculated by weight

Rest of Europe

Estimated delivery: 5–7 working days, excluding customs delays

• 0–0.5kg: £15.00

• 0.5–1kg: £20.00

• 1–1.5kg: £22.50

• 1.5–2kg: £25.00

USA and Canada

Estimated delivery: 5–7 working days

Retail orders to the USA are sent Delivery Duty Paid. Orders to Canada may be subject to import VAT, duties and courier clearance fees.

• 0–0.5kg: £10.50

• 0.5–1kg: £14.00

• 1–1.5kg: £16.50

• 1.5–2kg: £21.00

• 2–3kg: £40.00

• 3–4kg: £46.50

• 4–5kg: £55.00

• 5–7kg: £65.00

• 7–9kg: £75.00

• 9–10kg: £80.00

• 10–12kg: £85.00

• 12–14kg: £95.00

• 14–16kg: £105.00

• 16–18kg: £115.00

• 18–20kg: £125.00

Australia and New Zealand

Estimated delivery: 5–7 working days, excluding customs delays

• 0–0.5kg: £12.00

• 0.5–1kg: £17.00

• 1–1.5kg: £22.00

• 1.5–2kg: £28.00

• 2–3kg: £40.00

• 3–4kg: £45.00

• 4–5kg: £55.00

• 5–6kg: £60.00

• 6–10kg: £90.00

• 10–15kg: £120.00

• 15–20kg: £150.00

Far East Zone 1

Japan, South Korea, Singapore, Taiwan and Thailand

Estimated delivery: 5–7 working days, excluding customs delays

• 0–0.5kg: £10.00

• 0.5–1kg: £14.00

• 1–1.5kg: £16.00

• 1.5–2kg: £20.00

• 2–3kg: £45.00

• 3–4kg: £50.00

• 4–5kg: £55.00

• 5–6kg: £60.00

• 6–8kg: £70.00

• 8–10kg: £80.00

Far East Zone 2

China and Hong Kong

Estimated delivery: 5–7 working days, excluding customs delays

• 0–0.5kg: £10.00

• 0.5–1kg: £12.00

• 1–1.5kg: £14.00

• 1.5–2kg: £16.00

• 2–3kg: £70.00

• 3–4kg: £80.00

• 4–5kg: £90.00

• 5–6kg: £100.00

• 6–10kg: £132.00

South America and the Middle East

Argentina, Brazil, Chile, Mexico, Bahrain, Israel, Jordan, Kuwait, Oman, Saudi Arabia, Sri Lanka and the UAE

Estimated delivery: 5–7 working days, excluding customs delays

• 0–0.5kg: £13.00

• 0.5–1kg: £18.00

• 1–1.5kg: £25.00

• 1.5–2kg: £30.00

• 2–3kg: £55.00

• 3–4kg: £65.00

• 4–5kg: £75.00

South Africa

Estimated delivery: 5–7 working days, excluding customs delays

Due to high loss rates within the local postal network, we normally send parcels to South Africa using UPS. Please contact us before ordering so that we can confirm the current delivery cost.

You may also wish to order through a South African reseller or ask a relative visiting the UK or Europe to order on your behalf.

Rest of the World

Estimated delivery: 7–12 working days, excluding customs delays

• 0–0.5kg: £15.00

• 0.5–1kg: £20.00

• 1–1.5kg: £22.50

• 1.5–2kg: £25.00

• 2–3kg: £90.00

• 3–4kg: £100.00

• 4–5kg: £110.00

• 5–6kg: £120.00

• 6–7kg: £130.00

• 7–8kg: £140.00

• 8–9kg: £150.00

• 9–10kg: £160.00

• 11–15kg: £240.00

• 15–20kg: £300.00

• 20–30kg: £400.00

The delivery price shown at checkout is the final delivery price for your basket. Rates are based on destination and packed order weight.