Bunheads Ouch Pouch

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Due to low staffing levels, we can't not exchange an order. Instead please return it for a refund and reorder the item you need online.

Please send your return directly to our warehouse address:

Antonio Pacelli
14 Hallmark Trading Estate
Fourth Way
Wembley 
HA9 0LB
United Kingdom

We suggest sending the parcel on a tracked service so you have a tracking number and proof of posting. We cannot accept responsibility for any items lost in transit. You will have to contact the courier company you used to claim for a lost parcel.

Click here for more information on our reduced service levels during this time.

The information below is still relevant so please do take the time to read before sending any items to us.
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We are happy to refund any purchase within 30 days as long as the item has not been worn or soiled (please note that this excludes show shoes and any products made to your bespoke requirements - in these instances we strongly recommend that you are confident about the sizing before ordering).

We do extend our returns period over the Christmas period to cover early purchases which then need to be exchanged or refunded.

We recommend that you test the fit of any pumps or jig shoes on carpet to avoid marking the soles. Please note that we cannot refund shoes that have been worn at a dance class unless faulty.

Please note that our wigs, earrings and leotards are not returnable for hygiene reasons. Please double check the product page of the item you are returning to ensure the item is eligible for returns.

If you need to return an item for a refund please click here to print off a returns form to complete and return with the parcel

Please include a copy of the delivery note or invoice which came with the parcel and note on it what action you would like us to take.

If you are returning from outside the UK then please mark the box and customs slip 'Returning to Manufacturer' to avoid delays and charges in customs. 

We DO NOT accept deliveries from FEDEX due to the high charges involved. If you prefer to send it via FEDEX then you will be responsible for the import charges and please note that the processing of your return will take 3 - 4 weeks longer than normal as we will have to wait until FEDEX confirm the import charges first before we can process your return.

The customer is responsible for the cost of return unless the item was sent out incorrectly or is faulty.

When returning incorrect or faulty items please note we will only refund return postage up to the value of the original postage paid for the order. Please, therefore, do not return items using a postage service such as an express courier service which costs more than the original outbound postage from us.

We do recommend that you send any return on a tracked delivery service as we are unable to exchange or refund until it is received by our returns department.

If the original item was sent out incorrectly or is faulty then the replacement item will be sent out postage free and the cost of returning it to us refunded to your card.

Top Tip: If you are in a hurry for the replacement item then we recommend that you reorder the correct item(s) from our website and then send the incorrect item back for a refund!