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How do I know my order has been received?
You will receive an email from us detailing the contents and cost of
your order. Please contact us in the unlikely event that you do not receive
this email and we can double check that your order has been processed
correctly.
Can I exchange my purchase if it is the wrong size?
Of course, we are happy to exchange any purchase as long as it has not
been worn or soiled. The only charge will be for return postage.
How much does postage cost?
| England, Scotland & Wales |
Up to 1 kilo £2.50 (Royal Mail recorded delivery)
1-2 kilos £4.50 (Royal Mail recorded delivery)
Over 2 kilo £6.00 (24hr recorded delivery via Parcelforce)
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| Northern Ireland |
Up to 1 kilo £2.50 (Royal Mail recorded delivery)
1-2 kilos £4.50 (Royal Mail recorded delivery)
Over 2 kilo £10.40 (48hr recorded delivery via Parcelforce)
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| Elsewhere |
We have secured significant discounts with various courier services on your behalf to minimise delivery
charges. The postage depends on the weight of your order and the destination country.
You will be informed of the delivery charge for your order before completion to give you an opportunity to cancel if neccessary.
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How long can I expect my order to take to process?
If the items you have ordered are in stock then your order will be dispatched
within 48 hours. You will be notified by email if your order is out of
stock and given an expected delivery date. You will be able to cancel
your order at this point if you feel the delay is too long.
When is my card charged?
Your card is charged at the point of order. We will expect to send most orders out within 48 hours. We will contact you in the event that your order is delayed so you have an opportunity to cancel.
How long will my goods spend in transit?
| UK |
Royal Mail - 2 days. Parcel Force - 24 hours
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| Northern Ireland |
Royal mail - 2/3 days. Parcel Force - 48 hours
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| Channel Islands |
4 days
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| Ireland |
2-3 days
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| Belgium, Netherlands |
2-3 days
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| Germany, Denmark, France |
2-3 days
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| Rest of Europe |
10 days (Express Options Available. Please request on order.)
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| USA & Canada |
4-7 days (Express Options Available. Please request on order.)
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| Australia & Far East |
7-10 days (Express Options Available. Please request on order.)
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| Rest of the World |
10-15 days (Express Options Available. Please request on order.) |
Do I have to have the goods sent to my credit card
address?
No, we appreciate that you may want to get the goods delivered elsewhere,
to a work address for example, and there is space on the order form for
an alternative address.
How do I return goods to you for exchange or credit?
Please print off a returns form and send it back with your return to:
Antonio Pacelli Returns Department
17 Hallmark Trading Estate
Fourth Way
Wembley HA9 0LB
England
If you are returning items from outside the EEC then please ensure you mark the parcel and customs slip 'Returning to Manufacturer'. This will ensure the parcel does not get stuck in customs and incur charges. Unfortunately we cannot accept responsibility for any charges arising from this being omitted.
Download returns form
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