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Ordering and delivery
Shoe sizes
Tips and heels
Special requirements
Repairs
Returns
Payment

How do I know my order has been received?
You will receive two emails. One from Antonio Pacelli detailing the contents and cost of your order. The second will be from NetPayments confirming the charge to your credit card. Please contact us if you do not receive either emails as this indicates your order may not have been processed. This could be for a number of reasons including dropped transmission or server failure.

Can I exchange my purchase if it is the wrong size?
Of course, we are happy to exchange any purchase as long as it has not been worn or soiled. The only charge will be for return postage.

How much does postage cost?

England, Scotland & Wales	Up to 1 kilo £2.50 (envelope postage) Over 1 kilo £6.00 (24hr recorded delivery)
Northern Ireland	Up to 1 kilo £2.50 (envelope postage) Over 1 kilo £10.40 (24hr recorded delivery)
Elsewhere	We have secured significant discounts with various courier services on your behalf to minimise delivery charges. The postage depends on the weight of your order and the destination country. You will be informed of the delivery charge for your order before completion to give you an opportunity to cancel if neccessary.

How long can I expect my order to take to process?
If the items you have ordered are in stock then your order will be dispatched within 48 hours. You will be notified by email if your order is out of stock and given an expected delivery date. You will be able to cancel your order at this point if you feel the delay is too long.

When is my card charged?
Your card is charged at the point of order. We will expect to send most orders out within 48 hours. We will contact you in the event that your order is delayed so you have an opportunity to cancel.

How long will my goods spend in transit?

UK	Royal Mail - 2 days. Parcel Force - 24 hours
Northern Ireland	Royal mail - 2/3 days. Parcel Force - 48 hours
Channel Islands	4 days
Ireland	2-3 days
Belgium, Netherlands	2-3 days
Germany, Denmark, France	2-3 days
Rest of Europe	10 days (Express Options Available. Please request on order.)
USA & Canada	4-7 days (Express Options Available. Please request on order.)
Australia & Far East	7-10 days (Express Options Available. Please request on order.)
Rest of the World	10-15 days (Express Options Available. Please request on order.)

Do I have to have the goods sent to my credit card address?
No, we appreciate that you may want to get the goods delivered elsewhere, to a work address for example, and there is space on the order form for an alternative address.

How do I return goods to you for exchange or credit?
Please return the goods to:
Antonio Pacelli Returns Department
17 Hallmark Trading Estate
Fourth Way
Wembley HA9 0LB
England

Please ensure you mark the parcel and customs slip 'Returning to Manufacturer'. This will ensure the parcel does not get stuck in customs and incur charges.Unfortunately we cannot accept responsibility for any charges arising from this being omitted. Do not forget to include contact details and a note saying why you are returning the items.

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Continental sizing

UK	Continental
9	27
9.5	27.5
10	28
10.5	28.5
11	29
11.5	29.5
12	30
12.5	31
13	31.5
13.5	32
1	33
1.5	33.5
2	34
2.5	35
3	36
3.5	36.5
4	37
4.5	37.5
5	38
5.5	38.5
6	39
6.5	40
7	41
7.5	41.5
8	42
8.5	42.5
9	43
9.5	44
10	45
11	46

Sizing in Millimetres

UK Sizing	MM measurement (from big toe to heel)
9	159-162mm
9.5	163-167mm
10	168-171mm
10.5	172-175mm
11	176-180mm
11.5	181-184mm
12	185-189mm
12.5	190-194mm
13	195-198mm
13.5	199-201mm
1	202-205mm
1.5	206-209mm
2	210-214mm
2.5	215-218mm
3	219-222mm
3.5	223-225mm
4	226-229mm
4.5	230-232mm
5	233-236mm
5.5	237-240mm
6	241-244mm
6.5	245-248mm
7	249-253mm
7.5	254-257mm
8	258-261mm
8.5	262-266mm
9	267-270mm
9.5	271-274mm
10	275-278mm
11	279-282mm
11.5	288-291mm
12	292-296mm

US Sizing
Men: US sizing is 1 size larger than their UK counterpart (eg. US size 9 = UK size 8)
Women: US sizing is 2 sizes larger than their UK counterpart (eg. US size 9 = UK size 7)

Please note that these size conversions do not guarantee the correct UK size, due to variations in sizing between manufacturers. If you have not worn Antonio Pacelli before then we would recommend that you fax us an outline of the dancer's foot. Advice on how to do an accurate tracing can be found in the shoe section of the dancer's guide.

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Which combination of tip and heel should I go for?
We offer a range of different tips and heels to suit all styles and abilities. Here is a summary:

• Leinster Tip - The Leinster tips has been around for many years and is still the preferred by dancers of most ages.
• Concorde Tip - The Concorde tip has a unique sound on any dance floor and is virtually unbreakable.
• C-2000 Tip - Our latest tip, the C-2000 has been designed and developed with the professional dancer in mind. Made from a high density material with a wonderful clarity of sound.
• Capezio Tip - For show dancers only. A metal tip for dancer's in theatre productions, a light tip which offers excellent mic pick up. The Capezio is illegal in both the An Commission and Comhdhail and will lead to disqualification if worn in competition. If you require this tip, please indicate it under the special requirements section of the order form.
• Leinster Heel - The Leinster comes as standard on all our jig shoes. It is a tapered heel, fitted with a composite heel piece to create a clean sound. Ideal for beginners or intermediates and still preferred by many more experienced dancers.
• Concorde Heel - The Concorde heel has been designed for more experienced dancers. The slightly curved heel is made from the same material as our Concorde tip and gives a bright professional sound.
• Bubble Heel - For Comhdhail dancers only as the bubble heel is illegal in the An Commission. If you require this heel, then please indicate it under the special requirements section of the order form.

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Do you do different widths in the Jig shoe?
Yes we do, our super-flexi jig shoes comes in two widths, Standard and Wide. If you have a preference please indicate this under the special requirements section of your order form.

Can I get my tips squared off?
Yes, also called 'flattening the tip' involves creating a flat surface at the front of the tip to make toe-walking easier. If you would like your tips squared then please indicate in the special requirements section of the order form.

What other jig shoe adjustment are available?
There are several types of adjustments available, including changes to the height or heel and tip, half or full rubber soles, back-loops or longer straps. These do incur additional charges, ranging from £3.40 for a extra high heel to £16.75 for a full rubber sole. Please indicate any adjustments in the special requirements section of this order form. We will contact you to inform you of the cost by email and you can decide whether to proceed.

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Please fill in this form if you require a repair or upgrade

Download repairs form

Please see our returns policy for terms and conditions, and a downloadable returns form.

Payment

What methods of payment do you accept?
We accept all major credit cards; VISA, MasterCard, American Express and Switch. If you prefer not to give your credit card details we also accept payment via Sterling cheque. Cheques should be made payable to Antonio Pacelli. Please note your goods will not be sent until your cheque has cleared.

Are my credit card details secure?
Yes. Your order is placed on a secure site. We are currently using 40 bit encryption technology, which provides billions of code combinations per order transaction and prevents other internet users from accessing your personal details. This will be indicated by a small padlock or key at the bottom of your screen. Click on this if you would like more information about the security of the order page.

Do prices include VAT?
Yes, all price include VAT where applicable.

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